01 / THE CONTEXT
The work behind the workflow.
The Output Management System supports multi-channel customer communications, from event ingestion and campaign management to notification delivery and operational monitoring.
02 / MY ROLE
Where I contributed.
As part of my contract work with OpenFactor Tech, I contributed to the system's APIs, event-processing reliability, and campaign workflows. I collaborated with QA, Design, and Frontend teams on integration.
03 / THE ENGINEERING
What I built.
APIs for the communication lifecycle
I developed REST APIs for events, event types, campaigns, recipients, delivery tracking, and dashboards. The work included pagination, filtering, status management, and analytics capabilities.
Reliable event processing
I implemented schema validation, correlation-based deduplication, asynchronous queue publishing, fallback channel routing, and circuit-breaker monitoring.
Campaign workflows
I developed recipient CSV ingestion, lifecycle management, scheduling, recurring campaigns, campaign history, and four-eyes approval and review workflows.
Integration and quality
I worked with QA, Design, and Frontend teams to test and integrate more than 20 endpoints, resolve integration blockers, refine API contracts, and implement SonarQube quality gates across six microservices.
04 / THE RESULT
What changed.
- Contributed APIs and workflows across event ingestion, campaigns, delivery tracking, and monitoring.
- Collaborated on integration of more than 20 endpoints.
- Helped implement quality gates across six microservices.